Flight Amendment & Cancellation Policy
Every booking made on Crisp Travels is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
Crisptravels.com levies negligible amount of 250 Rs. per passenger/per sector for domestic and 350 Rs. per passenger/per sector for international air tickets as cancellation service charges.
Some bookings may be non-refundable as per the specific airline’s policy.
Some bookings cannot be cancelled partially as per the specific airline’s policy.
Cancellations can be made online or offline through Mybooking section or by sending an email to Crisp Travels.
We assist you in making various amendments for bookings.
In few cases, you need to contact the airline directly.Amendment charges on Crisptravels.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
To cancel the tickets within 24 Hrs of the journey, Crisp Travels recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds.
In case of direct cancellation through airlines, refunds will be given according to airlines charges along with our service charge as above mentioned. After flight departure & in case of No Show, we don't entertain any cancelation request.
In case of No-show the refund amount is entirely depends upon the airlines. Crisp Travels has nothing to do with the refund amount. Crisp Travels will refund the same amount to the customer, which we receive from airlines in case of No-Show.
Holidays Amendment & Cancellation Policy
For cancellations done prior to the 30 days or more of the date of departure, initial deposit amount or 25% of the tour cost (if full paid) will be charged as cancellation charges.
For cancellations done between 29 days to 15 days prior to the date of departure, 50% of the tour cost will be charged as cancellation charges.
For cancellations done between 14 days to 8 days of the tour, 75% of the tour cost will be charged as cancellation charges.
For cancellations done within 8 days of the tour, 100% cancellation charges will apply and you will receive no refunds.
Crisp Travels will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company or email.
Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.
Crisp Travels will process refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions.